Last Updated: August 5, 2025
NoteGo is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our AI-powered video feedback platform.
If you have questions about this policy, email us at [email protected].
What Information We Collect
Basic Information
When you create an account or contact us, we collect your name, email address, phone number, and billing information for paid plans.
Video Content
When you use NoteGo, we collect your screen recordings, video, audio, markup annotations, and video settings.
AI-Generated Data
We use AI to automatically analyze your videos and create helpful summaries and other useful information that makes your content easier to understand.
Automatic Information
We automatically collect technical information like your IP address, browser type, and how you use our website to improve our service.
Important AI Privacy Details
We strive to keep your information private. Here’s how:
- AI video processing happens in secure, isolated systems
- No humans review your videos unless you specifically request help
- We don’t use your videos to train our AI models
- All AI processing data gets the same privacy protection as your original videos
How We Use Your Information
We use your information to:
- Provide NoteGo’s video and AI features
- Process payments and manage your account
- Send important updates about your account
- Improve our platform and fix issues
- Send emails about new features, tips, and products
Who We Share Information With
We don’t sell your personal information to anyone.
We may share information with:
- Parent companies or subsidiaries that are part of our corporate family
- Service providers who help us run NoteGo (cloud storage, payment processing, email delivery)
- AI processing services that help analyze your videos (under strict privacy contracts)
- Legal authorities if required by law
All service providers must protect your data and only use it for specified purposes.
Video Content Security
Because your videos may contain confidential business information, we keep them private and secure unless you choose to share them. We use:
- Encryption for all video uploads and storage
- Secure data centers with SOC 2 Type II compliance
- Isolated AI processing that doesn’t retain your data
- Access controls such as multi-factor authentication
- Regular security audits and monitoring
Your Rights and Controls
You can delete your videos and all AI-generated data, or request that we delete all your information entirely.
Data Retention
- Free plan: Videos deleted after 30 days
- Paid plans: Videos kept while your subscription is active
- Canceled accounts: 90-day grace period before deletion
- AI processing logs: Deleted after 90 days
- Backups: Purged within 180 days of deletion request
International Users
If you’re outside the US, your data may be transferred here for processing. We use legal safeguards like Standard Contractual Clauses to protect international transfers.
Cookies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze how people use our site
- Show relevant ads on other websites
You can control cookies through your browser settings.
Your Privacy Rights
Depending on where you live, you may have additional rights:
GDPR (EU residents):
- Right to access or delete your data
CCPA (California residents):
- Right to know what data we collect
- Right to delete your data
- Right to opt out of data sales (we don’t sell data)
To exercise these rights, email [email protected].
Children’s Privacy
NoteGo is not intended for anyone under 16. We don’t knowingly collect information from children under 16.
Contact Us
Questions about this privacy policy? Email [email protected].
Changes to This Policy
We may update this policy from time to time. We’ll notify you of significant changes by email or through the platform.
Bottom Line: We protect your video content with strong security, use AI to help you communicate better, and give you control over your data. We don’t sell your information and only share it with trusted service providers under strict privacy agreements.